The company follows recommendations from security frameworks including SOC2 and PCI/DSS. All customer data is encrypted, protected, and stored in data centers. Aircall VoIP: interface and in useĪircall takes security seriously. It also enables team managers to identify the success rates of new workflows and make changes depending on the results. This makes reporting on performance accurate and straightforward. Tracking includes call volume, missed call rates, and wait times, with all data stored in one place. With Aircall, you can access real-time metrics and track how your organization is doing. This also benefits callers who might previously have spent a long time on hold, improving their relationship with the company. If the selected team member is unavailable, Aircall chooses the next available team member or adds the call to a queue. This assignment option is useful as it saves time spent chasing the most appropriate team member to handle the case. Users of Aircall can distribute calls by forwarding them to more suitable team members and adding briefs and comments to give the assignee more context. You might use these integrations for CRM, for transcribing voice calls, or for automatically sending satisfaction surveys to gather feedback on your team’s performance.īuilding a network of shared contacts is also a simple process, as users can sync Aircall with Google Apps, Pipedrive, and similar apps, importing data such as contact details for customers. These core features can also be connected to the business tools you use to operate effectively, with the option of integrating 100+ compatible cloud-based technologies. Most other VoIP platforms also have video conferencing suites, though, which makes Aircall look a little expensive for what it is. However, this won’t be an issue for those who are operating traditional call centers and wouldn’t prioritize video calling options. The downside to Aircall is that although the software includes a conferencing option, this is limited to five people and doesn’t include video options. This is a great option for those looking to improve customer experience, as generic hold music is rarely welcomed. There is also the option of voicemail personalization, which enables users to pre-record messages to greet callers when they are unavailable. Calls can be made from both desktop and mobile devices, allowing work to be done both on an in-office basis and on the go - ideal for teams operating remotely. It’s almost double the price, though, at $70 per user per month, which is especially expensive.Īs ever, there are savings to be had for annual payments, bringing the monthly equivalent costs down to $30 and $50 for Essentials and Professional respectively, marking savings of between 25% and 29% - pretty substantial.Īircall enables users to assign tasks to co-workers (Image credit: Aircall)Īircall offers a phone management system that is extremely flexible. Companies with more than 15 employees also get a dedicated account manager and personalized onboarding sessions which sets this above many of its rivals. Professional plans add things like call monitoring and whispering, more detailed analytics, and Salesforce integration, making it ideal for larger companies with sales in mind. While it’s great for smaller companies, it’s not cheap, at $40 per user per month. This package does have a lot to offer for SMBs, however larger companies may struggle with its limit of three teams, and lack of more premium features. There’s also support for call queuing, ring groups, extensions, and recording. The basic Essentials plan is filled with features, like access to over 100 integrations (which is usually the reserve of more expensive plans) and unlimited domestic calls. Aircall plans and prices (Image credit: Aircall)Īircall offers three tiers of subscription for organizations: Essentials, Professional, and Custom.
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